Where is my order made?
We handcraft your order(s) in Sunny California, USA.
How do I place an order?
There are two ways where you can order. You can do what you feel more comfortable.
1 - Just choose your items by adding them to your online cart, proceed to check out and follow the steps.
2- Create an account then follow step 1.
What happens once I've placed my order(s)?
Your order(s) will be sent into production within 24 hours where our team will begin with the handcrafting process. Each panel is individually printed and hand stitched together, our production time is approximately 7-14 business days.
How long will it take for my order(s) to be handcrafted?
We make sure that each item that you have ordered is nothing short of perfection. Each panel is individually printed and hand stitched together with the utmost care. The production time is approximately 7-14 business days
How long does it take for order(s) to be delivered?
The times below are estimates and are after the handcrafting process of 7 - 14 business days.
For US shipments: Orders take approximately 3 to 5 days to arrive, after production period.
International shipments, approximately:
Australia / New Zealand and Canada 7 to 15 business days, after production period
Germany / Netherlands / France and United Kingdom 5 to 15 business days, after production period
To any other international destination
Shipping can take anywhere between 8 to 15 business days to arrive, after production period, customs dependent.
**Customs delays are possible and unavoidable from our end, if your customs office is slow or backed up particularly during the holidays, your package can take up to 180 days to arrive.
Why does it say "Unfulfilled" on my order?
Your order will reflect as unfulfilled when it is still in the production stage and has not been shipped yet. It usually takes 7-14 days for the production of an order.
Why did I only receive part of my order? Where are my other items?
There are instances when we send out your orders separately. Please send us an e-mail at firstname.lastname@example.org to further assist you.
Cancellations, Changes and Refunds
Can I cancel my order?
We can only cancel your order within 24 hours of your order being placed. Please email email@example.com immediately.
Can I make revisions to my order?
Changes can only be made within 24 hours of the order being placed, please email firstname.lastname@example.org
I received a damaged order, what can I do?
Please send an email with a photo of the damaged item to: email@example.com and we will get back to you.
I ordered the wrong size, can I have this exchanged?
We do not accept exchanges for sale items, swimwear and intimate pieces. Any clothing that is exchanged needs to be in unworn, unused condition and not contain any odours.
Please request your exchange here: https://elnewportdays.com/returns
Can I add a discount code in after I have placed my order?
Unfortunately, we won’t be able to apply discounts after orders have been placed. Please make sure to apply the discount before checkout.
I don't like what I have received, can I return it and ask for a refund?
We review each case individually and If you would like to request a return or exchange, please do so here -https:/newportdays.com/returns
Please note that there will be a restocking fee.
What are your items made of?
We make sure that we use premium materials to provide you the best clothing experience possible. You may find the clothing description in each product.
Will I receive confirmation notifications?
Yes, you will receive 2 notifications - one order confirmation and one shipping confirmation. The order confirmation will be sent once you have successfully placed your order. While the shipping confirmation will be sent once your order is ready to be shipped. Please make sure that the email address used to place your order(s) is an active/valid e-mail, and if your confirmation email does not come through please check your spam folder.
How is it made?
We use the latest sublimation printing techniques and high quality fabrics our print will never crack fade or peel. Each panel that make up our clothing are individually printed using a dye sublimation printing technique, & they’re hand stitched together with the utmost care.
Do your items fit true to size?
Our clothing fits true to size, however, our hoodies and joggers are slim fit so we recommend men who like a looser fitting style to order one size up.
Where can I find the sizing chart?
You may find our Size Guide on the right portion of the product page below the price.
All our clothing is custom made to order. Every item is individually printed, cut, pressed and sewn according to size and takes approximately 7 - 14 business days before shipment.
Customers are responsible for all import duties and taxes when ordering outside of the United States. *Any Packages returned due to customs fee not paid, will be refunded minus the cost of shipping only once we receive the items back.
Shipping and Tracking
How much is the shipping fee?
Our shipping fee depends on your location and starts at $5.00 for domestic orders and $19.95 for international. It also depends on the number of items and types of items. Shipping fees are calculated during checkout.
How do I track my order?
Once your order has been shipped you will receive an email notification with a tracking number. You can track your order via the USPS website which will be included in your shipping confirmation email.
For international orders, tracking usually stops once your order has reached the destination country. And you may need to contact your customs department or local post office to arrange a new local tracking number.
Do you ship to my country?
We ship worldwide.
Some countries have a high risk of orders not arriving due to the postal systems and customs department. Some of those countries are: Nigeria, Philippines, South Africa, UAE, Israel, Tunisia, Indonesia, Algeria, Portugal, Austria, Mexico, Sudan, Brazil, and Uganda.
How long does it take for my package to arrive?
Orders take approximately 3 to 5 days to arrive once shipped within the U.S. and you will receive a USPS tracking number in the shipment confirmation sent to you.
Australia / New Zealand and Canada
Shipments take approximately 7 to 15 business days to arrive from the U.S.
Germany / Netherlands / France and United Kingdom
Shipments take approximately 5 to 15 business days to arrive from the U.S.
To any other international destination
Shipping can take anywhere between 8 to 15 business days to arrive, customs dependent.
Customs delays are possible and unavoidable from our end, if your customs office is slow or backed up particularly during the holidays, your package can take up to 180 days to arrive.
Missing or lost packages
We will not refund any customer whose order did not arrive due to an incorrect shipping address provided to us.
If your tracking states that your package has been delivered but you have not received it or it is missing, it is your responsibility to contact your local USPS carrier to report the issue and once you have done so, email us the case number and we will work with you to resolve the issue.
Once a USPS package arrives in the destination country and is processed through the facility, that is where our tracking ends. If the item is lost after this point, we are unable to offer any assistance and you should contact your local post office.
If your package has not arrived in your country, please contact us for further assistance.
There isn't any recent update on my tracking, what should I do?
Make sure that you have checked with your local post office/ customs department because the original tracking will no longer update once your order has reached the destination country. You may need to contact your customs or local post office to locate your package.
If your order has not updated for a few days, please contact firstname.lastname@example.org
What should I do if my order was marked "Returned to Sender". Will I get another order shipped to me?
You need to report this to our Customer Support Team at email@example.com and our Receiving division will reach out to you as soon as possible.
Why does it say "Held in Customs" on the USPS tracking site?
Please contact your local customs department immediately if you see this update, as your item is most likely being held until customs fees are paid
Delivery and Payments
Which courier do you use for delivery
Our standard shipping option is USPS.
For international orders, once the items arrive in the destination country the local postal service will take over the tracking of the order.
Why does it say 'Delivered" on USPS but I haven't gotten anything?
Please contact your local postal service to locate your order.
Your order may also have been left with one of your family members or often a neighbour.
What payment methods do you accept?
We accept almost all types of payments. Credit and Debit card, PayPal, Amazon Pay and Afterpay.
I have been checking on USPS and it says "Pre-Shipment", what does that mean?
There are a number of factors why your order would still in pre-shipment, your order should not be stuck in pre-shipment for more than a few days.
To better assist you, please contact us at firstname.lastname@example.org
Why is my post office/ customs department asking me to pay tax? I thought I already paid for this?
Customers are responsible for all import duties and taxes when ordering outside of the United States.
Where can I find my invoice for my customs department?
The order confirmation sent to you via email will serve as your Invoice. Show this to your post office / customs department. If they are asking for more documents, you may contact us at email@example.com for further assistance.